WE CURRENTLY OFFER FREE SHIPPING TO ADDRESSES WITHIN THE UNITED STATES AND CANADA FOR ORDERS OVER $50 FOR RETAIL PURCHASERS AND OVER $500 FOR PROFESSIONALS AND SPAS.
Please allow up to 48 hours for your order to be processed.
STANDARD SHIPPING COSTS
We offer free Ground Shipping on every shipment to addresses within the United States and Canada (excluding Alaska, Hawaii and U.S. Territories) for orders over $50 for retail customers and for orders over $500 for professionals and spas. Orders with free standard shipping will be delivered in 7-14 business days. Orders without free shipping eligibility will have a flat shipping charge of $10.00.
Your satisfaction is important to us. If you are not completely happy with your B. Kamins products purchased from Bkamins.com, you may return them within 30 days of your order date. If you purchased a kit, all products within the kit must be returned – partial refunds will not be issued. Additionally, if you received free gifts with your purchase, you must return the free gifts in addition to the returned purchased products. To be eligible for a return, your item must be in the original packaging. Professional and Spa returns are subject to a 25% restocking fee.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
To complete your return, we require a receipt or proof of purchase.
Please follow the below steps to ensure proper processing of returns:
- Call customer service at (888) 252-6467 and provide them with your order number. The representative will provide you with a Return Authorization. All shipping returns are at the cost of the consumer. Professional and Spa Returns are subject to a 25% restocking fee.
- Pack up the products carefully so they are not damaged in transit, include original packing slip, seal the package and write your RA# on the outside of the box.
- Take the package to your local US or Canadian Post Office or give it to your US or Canadian Postal Service Mail Carrier. Your return will be shipped to:
BKamins Dermatologics – Attention: RETURNS
- Only returns that can be traced back to our warehouse will be credited. Returns from Canada or the United States should be shipped via an insured shipping method which can be tracked in the case of loss.
Returns are processed within 5-7 days of receipt. Refunds on your credit cards can take up to 30 days depending on your bank’s policies. We apologize that original and return shipping and handling fees are not refundable. Only products purchased through Bkamins.com may be returned. If you received a free gift with your purchase, you must return the free gift in addition to the products purchased.
If you have any questions please call customer service at (888) 252-6467.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If after following all of the previous steps you still haven’t received your refund, please send us an email at firstname.lastname@example.org or call us at (888) 252-6467.
Sale items (if applicable)
Sale items marked as “Final Sale” cannot be refunded.
No refunds will be given for purchases from Professional accounts, only exchanges or credit may be accepted.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com or call us at (888) 252-6467.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be made aware of your return.
To return your product, email us at firstname.lastname@example.org or call us at (888) 252-6467 and a Customer Service Representative will provide directions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.